OVERVIEW
Calleaseuk Ltd is committed to protecting your personal information and ensuring transparency in how your data is handled. This policy outlines what data we collect, why we collect it, and how it is used when you interact with our website, premium rate services, or SMS features.
This policy applies exclusively to services operated by Calleaseuk Ltd.
ABOUT OUR SERVICE
We provide an Information, Connection and Signposting Service (ICSS), enabling users to obtain official contact numbers for UK organisations via our website and premium rate 09 numbers.
If you contact our service using a mobile phone and your number is visible, you may receive a single SMS containing the requested contact number. This message is part of the service and not used for marketing purposes.
WHO MANAGES YOUR DATA
Calleaseuk Ltd is the organisation responsible for handling your personal data (data controller).
If you have concerns about how your data is processed, you may contact us directly. You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK authority for data protection.
INFORMATION WE MAY COLLECT
Depending on how you use our service, we may process:
- Basic identification details (such as name or title)
- Contact information (email address, phone number, address)
- Payment-related information where applicable
- Records of transactions, refunds, or enquiries
- Technical data (device type, IP address, browser details)
- Usage data (pages visited, services used, search activity)
We may also use anonymised data for reporting and service improvement.
We do not intentionally collect sensitive personal data.
HOW DATA IS OBTAINED
Your data may be collected through:
- Direct communication (forms, emails, support requests)
- Automated systems (cookies, analytics tools, call data)
- External partners (such as analytics or regulatory services)
HOW YOUR DATA IS USED
We use personal data to operate and improve our services. This includes:
- Delivering requested contact information
- Sending service-related SMS messages
- Handling customer enquiries, complaints, or refunds
- Monitoring performance and improving user experience
- Meeting legal and regulatory obligations
We rely on lawful bases such as contractual necessity, legal compliance, and legitimate business interests.
COOKIES AND TRACKING
Our website uses cookies to enhance functionality and analyse user behaviour. Tools such as Google Analytics help us understand how visitors interact with our site.
You can control or disable cookies through your browser settings. More information is available at www.allaboutcookies.org.
SHARING OF INFORMATION
We may share your data where necessary with:
- Internal staff and authorised personnel
- Technology and service providers
- Professional advisers (legal, compliance, financial)
- Regulatory bodies, including Ofcom and the Information Commissioner's Office
All data sharing is carried out securely and in line with legal requirements.
INTERNATIONAL PROCESSING
Some of our service providers may operate outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, including recognised legal agreements and security measures.
DATA SECURITY
We take appropriate steps to protect your information from unauthorized access, misuse, or disclosure. Access is restricted to those who need it for legitimate business purposes.
HOW LONG WE KEEP DATA
We only retain personal data for as long as necessary:
- General customer and usage data: up to 12 months
- Financial/refund data: up to 3 months
- SMS-related records: up to 12 months
Data may be anonymised and retained for analytical use.
YOUR RIGHTS
You may have rights under data protection law, including:
- Requesting access to your data
- Correcting inaccurate information
- Requesting deletion of your data
- Restricting or objecting to processing
- Requesting transfer of your data
Requests are typically handled within one month.
EXTERNAL LINKS
Our website may contain links to third-party websites. We are not responsible for how those external sites handle your data.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on this page.
CONTACTING US
For any questions or concerns regarding this policy or your data, please contact:
Calleaseuk Ltd
Website: https://calleaseuk.com/
Support: https://calleaseuk.com/contact-us/